At Wall Star Graphics, we are committed to providing our customers with the best possible experience. In line with that commitment, we have outlined our shipping and return policy to ensure transparency, convenience, and customer satisfaction.

Shipping

Delivery Time

We understand the excitement of receiving your order promptly. Once your purchase is confirmed, we will make every effort to process and ship it within 1-5 business days. You will receive a shipping confirmation email with tracking details to monitor the progress of your delivery.

Shipping Methods and Costs

Free shipping via USPS Ground Advantage or UPS Ground within the U.S. Expedited shipping is on a case by case basis and the additional shipping fees associated with the upgrade will need to be collected prior to the orders shipment.

International Shipping

Wall Star Graphics ships internationally to select countries. However, please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are beyond our control, and it is the responsibility of the buyer to pay them if applicable.

Returns and Exchanges

Eligibility

Due to the handmade process and each item being made to order, All Sales Are Final. No Refunds or Exchanges. In the event an exception is made, and to be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Customized or personalized products, such as those with custom text or images, are exempt from our any exception to our return policy unless they are damaged upon arrival.

Please note: for any of our vintage items - All Sales Are Final. No Refunds or Exchanges. No Exceptions.

Damaged or Defective Items

If your order arrives damaged, please contact us immediately, providing clear images of the issue. We will use this information to begin the claims process. Keep the damaged item as well as all of the original boxes, tubes and packing materials until the claims process is complete. We will work swiftly to resolve the problem by sending a replacement. Proof of damage may be emailed to us at: info@wallstargraphics.com

Contact Us

If you have any questions, concerns, or need assistance with your order, we’re here to help. You can reach us via email at info@wallstargraphics.com

Your satisfaction is our priority, and we appreciate your trust in Wall Star Graphics | Modern Artifact Decor and your continued support of our small business.